General Information
What are BioPep products intended for?
BioPep products are sold strictly for laboratory research and analytical purposes only. All materials are intended for in vitro research use by qualified professionals.
These products are not intended for human consumption, medical use, veterinary use, cosmetic application, or household use.
Are your products pharmaceutical grade?
No. BioPep products are research materials and are not classified as pharmaceutical drugs. They are not approved by the FDA or any regulatory agency for human or animal use.
Who can purchase from BioPep?
By placing an order, customers represent and warrant that they are qualified researchers and that the materials will be handled by trained professionals in a properly equipped laboratory environment.
Are Certificates of Analysis (COAs) available?
Yes. Batch-specific COA documentation is available upon request. Each COA includes:
- Batch number
- Purity percentage
- Identity confirmation
- Analytical method used
You may request a COA before or after purchase.
What testing methods are used?
Depending on the compound, analytical methods may include:
- High-Performance Liquid Chromatography (HPLC)
- Mass Spectrometry (MS)
- Identity & Purity Verification
Testing details are provided within each batch-specific COA.
How should products be stored?
Products should be stored according to laboratory best practices. Most lyophilized compounds should be kept in a cool, dry environment and protected from light.
Specific storage recommendations may vary by compound.
What form are your products supplied in?
Most compounds are supplied as lyophilized (freeze-dried) powder in sealed laboratory vials.
How long does order processing take?
Orders are typically processed within 24–48 business hours.
Processing times may vary during high-demand periods.
Do you ship internationally?
Shipping availability depends on destination regulations. Customers are responsible for ensuring compliance with all local, state, federal, and international laws.
Will tracking information be provided?
Yes. Once an order is shipped, tracking details will be sent via email.
What is your return policy?
Due to the sensitive nature of research materials, all sales are generally final.
If a product arrives damaged or incorrect, please contact support within 48 hours of delivery.
What if my order arrives damaged?
Please email support with:
- Order number
- Photos of the product and packaging
- Description of the issue
We will review and respond promptly.
Are BioPep products FDA approved?
No. BioPep products have not been evaluated or approved by the U.S. Food and Drug Administration (FDA) or any regulatory agency.
Do you provide usage instructions?
No. BioPep does not provide usage instructions, dosing information, or application guidance.
All products are sold strictly for research purposes.
Is medical advice provided on this website?
No. Any information provided on this website is for educational and informational purposes only and does not constitute medical advice.
How can I contact BioPep?
You may contact us via:
- Telegram
- Response Time: 24–48 business hours